FAQ

Training & Merchandise Frequently Asked Questions

 

Drawing from Concealment

 

We love concealed carry and want everyone to be able to carry in whatever manner they desire, however, we also must ensure our classes are safe. You are permitted to carry concealed (including AIWB) in pistol and rifle courses as long as all prerequisites are met. If you would like to carry concealed, you must verify you have completed prior concealed carry training or opt to take a quick proficiency/safety test prior to the scheduled course.

 

Ammunition

 

You may shoot reloaded ammo (at your own risk) or steel case. You MAY NOT shoot any steel penetrating core, i.e. NATO green tip. We recommend Fort Scott Munitions. We also recommend Federal, Hornady, and Fiocchi ammo if you are looking for reliable ammo at good prices.

 

International Training and Speaking

 

Available through custom quote only. 3D Tactical Defense will conduct a review of your international travel request and prepare a customized quote based on your specifications, which will include airfare and lodging.

 

If you want to receive more information about international training or speaking engagements, please email us at customersupport@3dmatd.com for a customized quote.

 

Please note that 3D Tactical Defense reserves the right to deny training to anyone or any country at any time for any reason.

 

Information required for an accurate quote:

 

  • Dates Range
  • Location (Exact)
  • Number of Class Participants
  • Range Details
  • Any legalities you are aware of for conducting classes like this in your country. We will conduct a study internally for applicable state and federal regulations.

 

* 3D Tactical Defense APPLIES WITH ALL US STATE AND FEDERAL LAWS.

 

Merchandise Return & Refund Policy

 

Refund Policy for 3D Martial Arts & Tactical Defense Classes Effective Aug 18, 2018

If you cancel 60 or more days before the class date, you will receive a full refund.

 

If you cancel 59-30 days before the class date, you will receive a 50% refund.

 

If you cancel 29-15 days before the class date, you will receive a 25% refund.

 

If you cancel less than 14 days before the class date, you will receive no refund.

 

Returns & Exchanges

 

All sales are considered final, though exchanges can be made on merchandise of equal or lesser value. You have 30 calendar days to exchange an item from the date you received it. To be eligible for an exchange, your item must be unused, new condition in the original packaging containing the receipt or proof of purchase.

 

No returns or exchanges will be accepted on International orders. All sales are final.

 

Address for Exchanges:

3D Martial Arts & Tactical Defense

12911 US-82

Whitesboro, TX 76273

903-200-5390

 

Shipping

 

Multi Orders – You may receive multiple shipments from different locations or vendors on different days. If you receive only part of your order, rest assured the remaining items will still be sent to you within the estimated two-week shipping period (with the exception of items purchased on back order). All merchandise is crafted with exceptional quality, so it can take some time to get it from us to you. Thank you for supporting small business.

 

If you have any additional questions concerning your order, please contact customersupport@3dmatd.com.

 

Returning Items – Customers are responsible for paying shipping costs when returning items, which are are nonrefundable. If you request an exchange, the cost of return shipping will be deducted from your refund.

 

International Shipping

 

International shipping is not currently offered on all items. Certain items can be shipped to your country with a custom shipping quote. Please submit a request with the following information: the desired product, quantities, sizes, destination country, and shipping address.

 

You will then receive a personalized quote and be asked to submit payment through PayPal. Once payment is received your merchandise will be shipped.

 

There are no guarantees on international shipping and all sales are final. Please triple check your international order for accuracy. Once it is shipped, we can not make changes.

 

3D Tactical Defense can not guarantee speed of delivery outside the US, so please be patient with international shipping of merchandise. A tracking number will be sent, if applicable. The standard processing, production, and delivery time frame for international orders is around 1-2.5 months.

 

Please submit your international request to customersupport@3dmatd.com

 

Contact Us

 

If you have any ordering questions or concerns, contact us at: customersupport@3dmatd.com

 

 

 

 

Copyright 2018 3D Tactical Defense |  Terms of Service | Privacy Policy

3D Martial Arts & Tactical Defense

12911 US-82

Whitesboro, TX 76273

USA

customersupport@3dmatd.com

903-200-5390

© 2018 3D Martial Arts & Tactical Defense |  Terms of Service | Privacy Policy